FREQUENTLY ASKED QUESTIONS
We want your experience at Calme Spa to be inspiring and peaceful. We hope this guide helps you in answering some of your questions about what you should expect when you visit Calme Spa.
How do I make an appointment?
Please call (514)901-1021 for any appointments. We suggest calling at least 48 hours in advance to reserve the time of day that best fits your schedule, but we will do our best to accommodate our guests whenever we can.
How does Calme Spa clean their stations and tools?
We use a hospital grade chemosterilant and high level disinfectantsterilant on all surfaces and tools that come in contact with our guests. All nail files used on clients during our hand and foot treatments are sanitizable to ensure the highest level of cleanliness.
What if I have to cancel my appointment?
Out of courtesy for our other guests and our staff, we request 24 hours notice if you need to change or cancel any appointment. To inform us of any change regarding your appointment, please call (514)901-1021, or you can email us at firstname.lastname@example.org.
What happens if I am late for my appointment?
Arriving late will limit your time for your treatment, thus lessening its' effectiveness and enjoyment. Your treatment will end on time so that the next guest will not be delayed.
Do you accept walk-ins?
We recommend booking an appointment to guarantee a specific time, but walk-ins are always welcome!
What should I expect when I go to the spa?
Please arrive at least 15 mins before your scheduled appointment time, to give yourself enough time to relax before your treatments. We ask that you turn cell phones to silent during your time with us.
Should I be concerned about any spa treatments if I am on medication or have health problems?
The first time you arrive at Calme Spa, you will be asked to fill out a guest history form. This form asks you to inform us of any medications or medical treatments you may currently be undergoing so that we can be sure there are no contraindications with any treatment you may receive.
Should I tip my service provider?
The standard tip for spa therapists is anywhere from 15 - 20%, but tipping is completely at your discretion. Tips can be left in cash, Interac, Visa or Mastercard.
What kind of payment does Calme accept?
We accept debit cards, Visa, Mastercard and cash as forms of payment.